Our dedicated team of professional staff are committed to providing patients with the highest standards of care. Throughout our patients stay, from pre-admission to discharge, each patient will be treated with the utmost respect and dignity.
Pre-admission is an important part of your hospital care. To ensure we can confirm your admission, financial and other arrangements, we ask that you:
- Fill in the online admission form, or complete the admission form that you would have received from your doctor, as soon as possible and send it back to the hospital.
Please have the following ready when you fill in your admission form:
- Personal/Next of Kin details
- Medicare Card
- Funding details (eg DVA, Private health insurance, workcover or self funding)
- Benefit details (eg pharmacy benefit card or pension card)
- Item numbers if these were quoted by doctors’ rooms
Information your doctor supplied to you re implantable medical devices (eg prosthetic and disposables) – If applicable.
- If you have any concerns with step 1, please telephone 03 5723 0900 between 06.30am – 5.00pm or send an email to BookingOffice.WPH@ramsayhealth.com.au.
If you have private health cover, please contact your health fund prior to check for any excess or waiting periods. We know that health and billing charges can be difficult to understand and we are happy to assist in any way we can, however we also advise that you seek clarification from your doctor and health fund.
Nursing Pre-admission Information
You will be contacted by telephone prior to your day of admission by our Pre-admission Nurse. If you are contacted:
- A brief medical history will be taken and admission and discharge details discussed.
- Please take this opportunity to discuss any concerns regarding your admission
Your doctor will notify the hospital of the date of your procedure / operation. Your doctor will also explain your procedure or operation and complete the consent form with you.
Pre admission Clinic
If you are having a major surgical procedure you may be asked to attend a preadmission clinic at the hospital so the Pre Admission Nurse can speak with you about your hospital stay, your operation, previous surgical and medical history, what to bring to hospital, tests required, fasting details and management of medications prior to admission, as well as allay any concerns you may have.
It is a very valuable service in respect to your entire stay in hospital.
Discharge planning will also be addressed at this clinic (eg who will care for you at home on discharge, who will take you home etc). You are welcome to bring a relative or friend to this clinic.
DAY OF ADMISSION INFORMATION
On the day of admission
Please check in with the front reception in the main foyer at the time indicated by the hospital.
Please bring with you into hospital anything applicable to your admission including:
- doctor's admission letter
- health fund number / details (if applicable)
- medicare card
- regular medications (in original boxes)
- pension health benefits card (if applicable)
- pharmaceutical benefits card (if applicable)
- relevant x-rays and / or test results
- for a child - favourite toy, formula, bottle and any special dietary needs (if applicable)
- night attire
- personal articles i.e. sanitary pads (if applicable)
- method for settling your account
- please do not bring valuables
- Smoke cigarettes or chew gum
- Wear jewellery. A wedding ring is permitted, however will be covered
- Bring valuables ie. large amounts of cash
- Wear make-up, nail polish, gel nails
Day procedure patients (additional information)
- Please shower on the day of admission before coming to the Day Procedure Unit and put on clean clothes
- Wear garments that are comfortable and easy to remove
- Check with your nurse before informing relatives / friends regarding the time that you should be picked up